How can we help you today?
Search our knowledge base or reach the support desk directly.
Account & Access
How do I reset my account password?
Go to /forgot-password, enter your registered email address, and follow the secure link sent to your inbox.
How do I enable 2-Factor Authentication (2FA)?
Visit /settings/security, toggle Two-Factor Authentication, and scan the QR code with Google Authenticator or Authy.
Signals & Workspace
What is the difference between /free and /terminal?
/free provides delayed sample telemetry and baseline charts. /terminal delivers zero-latency tick updates, advanced fractal triggers, multi-timeframe overlays, and unrestricted Davin AI analysis.
Which symbols and timeframes are supported?
DavinTrade AI focuses exclusively on Spot Gold (XAUUSD) across M5 (5-minute) and M15 (15-minute) precision algorithmic timeframes.
Billing & Subscriptions
What payment methods do you accept?
We accept major credit/debit cards, PromptPay (Thailand), Pix (Brazil), and localized bank transfers via dLocal and Stripe.
Can I cancel my subscription anytime?
Yes. You can manage and cancel auto-renewals anytime from /settings/billing with zero cancellation fees.